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Refund policy

6.1 Right of withdrawal, returns and refunds for EU/EEA/UK customers

You may withdraw from this Contract within 100 days after delivery (the "Withdrawal Period"), subject to the conditions in this clause.

You are not required to provide any reason for the withdrawal. All ordered and delivered Product(s), accessories and original content must be returned. If, on return to us, it is determined that the Product(s) or accessories (i) are damaged, (ii) have been subject to unauthorized modification, and/or (iii) are missing components, an amount equal to the estimated loss in value may, at Auk’s sole discretion, be deducted from your refund. Damage covered by an applicable Limited Warranty is not subject to such reduction.

If the Customer wishes to withdraw from the Contract, the Customer must notify Auk by e-mail to hello@auk.com or by any other unequivocal statement within the Withdrawal Period. Auk will send confirmation of received notice via e-mail without undue delay and the Customer will then receive further return instructions. The Customer is recommended to complete the return steps as requested by Auk, which will be provided by e-mail. After the Customer has notified Auk of its intent to return, all Product(s) and/or accessories must be sent back within 14 days. Auk will provide a complimentary return shipment option. If this option is not accepted, the Customer must cover the cost of shipping and handling of the return.

Auk will issue a refund no later than 14 days from the day you notify us of your withdrawal. However, we may withhold the refund until we have received the goods back, or until you have provided sufficient and verifiable evidence that the goods have been sent back, whichever occurs first. If the goods are not returned, or if the evidence provided is false, misleading, or otherwise insufficient, the right to a refund will lapse.

Any request to withdraw from the Contract received after the Withdrawal Period is automatically rejected and will not qualify for a refund.

Refunds include the cost of the original standard delivery (if any) of the original shipment. If you chose a more expensive delivery option, we will only refund the cost of the least expensive standard delivery offered. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid. Refunds under this clause are made using the same method originally used by you to pay for your purchase.

Nothing in this clause shall be construed to exclude, limit or suspend additional rights of withdrawal you may have under local and mandatory consumer protection laws and regulations. You may exercise such rights by contacting us via email hello@auk.com

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6.2 Right of withdrawal, returns and refunds for customers in the USA

You may withdraw from this Contract within the 100 days after delivery (the "Withdrawal Period") at the point of purchase, subject to the conditions in this clause.

You are not required to provide any reason for the withdrawal, however, all ordered and delivered Product(s) and accessories must be included in your return and be in undamaged conditions to be eligible for a full refund. If, on return to us, it is determined that the Product(s) and accessories (i) are damaged, (ii) been subject to unauthorized modification, and/or (iii) are missing components, an amount equal to the estimated value loss, or a complete value loss, may at Auk’s sole discretion be deducted from the amount of Customer’s refund. Damage covered by an applicable Limited Warranty is not subject to such reduction.

If the Customer wishes to withdraw from the Contract, the Customer must notify Auk by e-mail to hello@auk.com within the Withdrawal Period. Auk will send confirmation of received notice via e-mail without undue delay and the Customer will then receive further return instructions. The Customer must follow the return steps as requested by Auk, which will be provided by e-mail, in order to qualify for a full refund. After the Customer has notified Auk of its intent to return, all Product(s) and/or accessories must be sent back within 14 days in order to be eligible for a full refund. Auk will provide a complimentary return shipment option. If this option is not accepted, the Customer must cover the cost of shipping and handling of the return.

Auk will withhold the refund until the good have been received and inspected by Auk, without undue delay. If the goods are not returned, or otherwise the content of the return does not match the original content, the right to a refund will lapse.

Any request to withdraw from the Contract received after the Withdrawal Period is automatically rejected and will not qualify for a refund.

If the Customer received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid. Refunds under this clause are made using the same method originally used by you to pay for your purchase

Nothing in this clause shall be construed to exclude, limit or suspend additional rights of withdrawal you may have under local and mandatory consumer protection laws and regulations. You may exercise such rights by contacting us via email hello@auk.com.